Yearly Support Packages (Per Machine)

	Onyx Standard	Onyx Enterprise	Cluster (per 10 nodes)
Standard Support 12x5 phone support 1 business day response unlimited incidents
1 year	$149	$999	$11,999
3 years	$429	$2,899	$34,899
Premium Support 24x7 phone support 4 hour response unlimited incidents
1 year	$249	$2,249	$26,999
3 years	$729	$6,549	$78,599
Platinum Support 24x7 phone support 1 hour response unlimited incidents on-site incident response*
1 year	N/A	$4,999	$59,999
3 years	N/A	$14,549	$174,599

* On-site response is limited to two incidents per year.

Training Courses and Certification Testing

Online Training Course (Onyx Certified Technician exam)	$750 per person   (no minimum)
3-day On-site Seminar (Onyx Certified Engineer exam)	$2,000 per person   (10 person minimum)